Refund policy

REPLACEMENT POLICY

Thank you for shopping with us! We want to ensure you have the best possible experience. Because we process all orders securely via prepaid methods, we are able to streamline our logistics to serve you faster. Please read our replacement policy below:

1. Damaged, Defective, or Wrong Items — Replacement Only

We take utmost care in quality-checking and packaging your products. However, if your item arrives damaged, defective, or if you receive the wrong product, we will gladly provide a free replacement.

  • Mandatory Requirement: To submit a claim for a damaged, defective, or incorrect item, you must provide an uninterrupted unboxing video within 48 hours of delivery.
  • The video must clearly show the shipping label, the unopened package, and the continuous opening/unboxing of the product, including the defect or incorrect item.
  • Without a valid unboxing video, we reserve the right to decline the replacement request.
  • Replacement approval is subject to verification by our team.

2. Replacement Conditions

For eligible replacement requests:

  • The request must be submitted within 7 days of delivery.
  • The product must be returned in its original condition, along with all original packaging, tags, accessories, and invoices, where applicable.
  • Once the returned item is received and inspected, an approved replacement will be shipped to you.
  • No cash refunds will be provided for replacement requests.

3. Non-Delivery & Failed Delivery (RTO)

We are proud to offer Free Shipping on all outbound orders. However, if our courier partner attempts delivery multiple times and fails because of an incorrect address, unreachable contact number, or refusal to accept the package, the order may be returned to our warehouse as a Return to Origin (RTO).

  • To Reship: If you want us to attempt delivery again, a ₹79 re-shipping fee will apply to cover the new courier dispatch.
  • Cancellation: Orders returned due to customer-provided incorrect details, unreachable contact information, or refusal of delivery are not eligible for a refund.

Important

All replacement requests are subject to verification. Please record a continuous unboxing video from the moment you receive the package to protect your eligibility for a replacement.